GENERAL TERMS AND CONDITIONS (GCB)

1 Service description

The personal trainer (hereinafter referred to by name) EVGENIOS NTOGANTZIS and his team, perform various measurements, consulting, and training hours, which are booked by the customer. For this purpose, a contract can be concluded between the trainer team and the client. The team of trainers undertakes to determine the needs of the client in the best possible way, to set goals, to create plans and to accompany the client in their implementation.

2 Distinction from diagnostic and therapeutic activities.

The trainer clearly distances himself and the services to be provided from any diagnostic, curative or therapeutic activity. If necessary, the client and trainer shall consult a doctor or therapist.

3 Duty to provide information and obligation to limit damages

The trainer is obligated to inform his clients as best as possible and comprehensively about opportunities and risks regarding the practice of certain sports. The trainer shall determine the customer’s state of health by means of a medical history questionnaire before the start of training. The customer undertakes to always inform the trainer completely and factually correct about all restrictions concerning consultation and training. This includes in particular chronic and acute illnesses, acquired or hereditary limitations or disabilities of the musculoskeletal system, internal organs, metabolism, psyche, accidents, even without obvious consequential damage or symptoms, as well as other information concerning the physical and mental condition of the customer. The client is obliged to check every recommendation of the trainer for compatibility to the best of his knowledge and belief. Neglecting this check can be considered as grossly negligent violation of the duty to limit damages in case of an accident, if applicable.

4 Disclaimer

The trainer is not liable in any case for property damage, personal injury or financial loss caused by the client to third parties during the holding of consulting or training sessions. The trainer is not liable for damage to the customer’s health if this has occurred in connection with a breach of the customer’s duty to provide information as defined in §3 of these GTC.

The trainer is liable to the customer only in the case of demonstrable gross negligence during the exercise of training or consulting hours.

5 Prices, payment, and default of payment

The current prices for training and consulting hours as well as for other services can be found in the price list. The trainer reserves the right to adjust his prices at any time, after prior verbal or written notice. Units already paid in advance by the customer remain unaffected. All services can be paid via invoice, directly in cash, or via TWINT.

All prices include VAT. & expenses.

Prices do not include rental of external venues such as gyms, fitness centers, indoor pools, etc.

The prices for individual lessons are to be paid in advance, at the latest at the beginning of the service provision. If the customer is in default of payment, the trainer is entitled to stop the services partially or completely, until full settlement.

6 Multiple tickets (packages)

The trainer offers the customer to purchase multiple tickets combined with discounts. The client is encouraged to purchase multiple tickets only if it is ensured that the purchased sessions will take place within a manageable and continuous period (to be seen with the price list).

7 Arrangements for cancellations

Appointments can be made in writing, via our APP, by SMS/WhatsApp, via Email or verbally by phone. The trainer undertakes to provide the agreed services personally or through his qualified team. In the case of short-term cancellations on the part of the trainer, due to acute hindrances, a replacement appointment will be arranged with the customer. In the event of delays on the part of the trainer, the duration of the delay will be credited to the customer and appended to this or one of the following sessions. -The client agrees to show up in person and on time for agreed upon appointments. If the customer is late, the time of the delay is forfeited. The customer is entitled to cancel or postpone appointments that have already been made. This must be done at least 24 hours in advance, otherwise the trainer is entitled to charge for this appointment in full, without the customer’s right to compensation. If the customer is prevented from attending for a longer period due to accident, illness or relocation, the customer may transfer the remaining units of multiple tickets to another person. In this case, the trainer reserves the right to decide and, if necessary, to refuse the acceptance of the transferred customer.

8 Confidentiality

The trainer undertakes to treat all information concerning the customer as highly confidential and in accordance with the obligation to maintain secrecy. This confidentiality obligation also applies to family members of the customer unless the customer has expressly released the trainer from this obligation. The trainer independently releases himself from the obligation of confidentiality or is released from it on the instruction of higher authorities if this conflicts with higher law.

9 Data protection

When commissioning the trainer, the customer automatically transfers to the trainer the right to store all relevant personal data about the customer. For the trainer’s protection, this applies to all data concerning the client’s state of health. The trainer agrees to keep this data strictly confidential and not to disclose it to third parties. Exceptions are instructions from higher authorities.

10 Health insurance reimbursement

Financial reimbursements for complementary medicine services, as well as personal training can be claimed from your respective health insurance through the supplementary insurance.

Please inform yourself independently and in advance about the extent of a possible reimbursement with your supplementary health insurance!

Evgenios & Louisa GmbH will issue reimbursement receipts upon request.

11 Health questionnaire

The health questionnaire is to be filled out completely in person or online, at the beginning.

For our protection this is obligatory. If we consider further clarifications necessary, these will be made before the start of the cooperation.

Insurance is the responsibility of the customer.

12 Jurisdiction and applicable law

All services of Evgenios & Louisa GmbH are fully subject to these terms and conditions, unless modified or supplemented by written agreements. Place of jurisdiction is the registered office of Evgenios & Louisa GmbH.

The contract is subject to Swiss law.

Evgenios & Louisa GmbH, Status August 2022